Cw ticket's
WebMay 6, 2024 · 2. As mentioned in another forum post, the ability for tickets to auto close if the issue is resolved on the Sophos side of things would be very beneficial. 3. Ticket sync between Manage and Sophos so when a ticket is closed on the Connectwise side of things, it can clear the alert in Central. This would help keep things neat and tidy. 4.
Cw ticket's
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WebJan 31, 2024 · Within a template, you can do the following: Specific tasks for this ticket. Budget time. Specific assigned resources. Schedule hold in advance before a ticket is created. Attach a document or link to a SOP within your documentation system. Create as client facing or internal use ticket. Attach configurations for advanced reporting. WebJan 27, 2024 · jjcampnr • 3 yr. ago. Make a new status (we use Resolved) that's not considered a "closed" status in CW and have them set it to that, tell them they can no …
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WebMay 20, 2024 · Click the respective cell in each separate column (Ticket Priority, Ticket Type, Ticket Subtype, or Ticket Item) to change a specific property. Push events to ConnectWise. After you configure the integration itself, the system will automatically push events as service tickets to ConnectWise Manage. WebMar 30, 2024 · When a new ticket is created, it assigns that email address to the ticket.. which in turn, emails CW and creates a duplicate CW ticket with all the same info. The goal, is that the 3rd party can update their connectwise ticket, and CC [email protected] (our internal spiceworks email) ...
WebTip: ConnectWise Email Tags. Email Tags are a quick way to update a ticket from your email. By responding to an email from the email connector address with a line formatted correctly, you can update that ticket without going into ConnectWise. Here are some examples: !!Assign:MemberID!! !!AddDetailDescription:Enter Detail Description notes here!!
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