WebMar 1, 2024 · Optus now supports its customers with 100 'dedicated' communities Backed by bots that will eventually know you have an issue - before you do. Optus has divided its Australian customer base among 100 dedicated “communities” that now handle all customer support requests, each trained in the local lexicon of the areas they are assigned. WebOur Community of experts hold universal skills that give them respond to any customer enquiry type end-to-end; from Billing to Technical support, adding products, providing upgrades and resigning customer contracts. ... Optus has a critical role in the community through keeping our customers connected to the people they love and the things that ...

Samantha Ibrahim - Expert - Community of Experts

WebOct 1, 2024 · The cost, the stress and inconvenience will likely be felt beyond Optus and its customers in ways the experts are just starting to define — perhaps even over international borders. For Gledhill ... WebSaying“yes” to a transformation role in 2024 has led to being part of an amazing team & contributing to the transformation at Optus that will change the way… trust in everyday life

Bringing community thinking to Optus

WebApr 14, 2024 · Optus is dedicated to crafting the perfect communications solution to best serve your business. We want to build a simple, secure, and cost-effective strategy to help you achieve your goals. WebSep 23, 2024 · Optus has around 5.8 million active users, around 21% of the Australian population. They are a cross-section of the population, having little in common other than the fact they use Optus for ... Web401 subscribers @yesoptus Community of Experts program is an industry-changing transformation of customer service space was born through a need to better support … trust in education afghanistan